What Innuro does with your data—and what it cannot do.
Reflections can be sensitive. This page states the current storage, control, and crisis boundaries in plain language.
What happens to your data
Let's be clear about how we handle your most personal information.
- Active session
Voice audio is used during your session
When you speak to Innuro, your audio is used during the active session. Transcripts, session records, and the insights you build can be retained so the product works.
- Operations
Protected with access controls
Transport security, hosted storage controls, and operational access controls are used. This does not mean staff or contracted providers can never access data needed to operate the service.
- Your request
Export and deletion requests have defined scope
Request an export or deletion for the data our privacy flows support today. Some operational records, analytics, and service records have separate retention paths.
- Our policy
We do not sell personal information
Our Privacy Policy states the data we process, why we process it, and the choices currently available.
Correct or remove what does not fit
A possible connection is provisional. Review the source, correct it, or remove it.
- Eligibility varies
Undo a session
When eligible, undo can remove recent session effects from future connections. Original records may remain until a supported deletion flow runs.
- Review and correction
Flag what doesn't fit
Where this control is available, mark a selected connection for review. The interface should state what changes and what remains.
Where the control is available, a correction can change what Innuro uses in later reviews.
Selected connections include a review path
A selected connection should show its source, date, uncertainty, correction, and destination in World.
Open a connection to see
- 01The selected reflections used as supporting sources
- 02When each source was recorded or last updated
- 03The uncertainty statement and where to correct it
Ask, don't conclude
Innuro asks whether a possible connection fits. It does not determine identity, cause, or diagnosis from a reflection.
What a reviewable connection includes
Five fields keep a possible connection reviewable and correctable.
- Source
Supporting source
Open the selected reflections used for the possible connection
- Freshness
Date and freshness
See when the supporting reflections were recorded or last updated
- Uncertainty
Uncertainty stated
A possible connection is presented as a question, not a conclusion
- Agency
Correction
See how to correct, dismiss, or remove what does not fit
- Owner
Destination
Open the owning view for deeper context, usually World
Open the selected connection in World to review or correct it.
A suggestion is optional
Innuro may offer a small step linked to a selected reflection. You choose whether to try it. It is not medical advice.
Linked to a selected reflection
The suggestion states which selected reflection or possible connection prompted it.
Review the basis
Review the source, date, and uncertainty before deciding whether to use it.
Dismiss or correct
Dismiss a suggestion or mark its supporting connection for review when it does not fit.
You choose whether to use a suggestion.
What happens if things get hard
Sometimes reflection brings up difficult feelings. Innuro is not an emergency service. It does not monitor you or guarantee it will recognize a crisis. If you mention a crisis during an active session, Innuro may show support resources. It does not contact a service or another person for you. If you might be in immediate danger, contact local emergency services or a crisis line now.
What we do
- May show crisis-support resources if you mention a crisis during an active session
- State that Innuro does not monitor you or guarantee crisis detection
- If you might be in immediate danger, contact local emergency services or a crisis line
What we don't do
- Contact emergency services or another person on your behalf
- Provide diagnosis, treatment, or emergency monitoring
- Replace professional or crisis care
What Innuro is — and isn't
We're a companion for self-understanding — not a replacement for professional care.
The difference:
A qualified professional can assess, diagnose, or treat within their scope.
Innuro reviews selected reflections and does not diagnose.
A professional applies clinical judgment and context.
Innuro can offer one source-linked possibility for you to review.
A professional can provide ongoing care or an emergency plan.
Innuro does not provide emergency monitoring or care.
You can choose to share selected reflections with a qualified professional. Innuro does not send them for you.
Choose the support that fits this moment.
Innuro is a companion for self-understanding, not an emergency service or a replacement for qualified professional care.
Urgent or immediate danger needs local emergency or crisis support.