Privacy Policy
Last updated: January 2026
Your privacy
Three promises we mean to keep.
The short version:
- •Voice transcripts are stored as session text and completed sessions are removed after up to 90 days by default
- •Your data is protected with transport security, hosted storage controls, and access controls
- •We never sell your personal information
- •You can request export and deletion for the data classes supported by our privacy flows today
- •We only share data when legally required or with your explicit consent
We know how personal this is
The things you share with Innuro — your thoughts, your feelings, your patterns — are deeply private. We take that seriously.
This Privacy Policy explains what we collect, how we use it, and how we protect it. But here's what matters most: your data belongs to you, and we're committed to keeping it safe.
What information we collect
Things you give us directly
Your account info
Email, name (optional), login credentials
Your sessions
Text of what you share, including voice transcriptions
Your voice input
Voice audio is processed during active sessions to generate transcript text and emotion signals.
Things we collect automatically
Usage patterns
When you use the app, features used, session length
Device basics
Device type, operating system, app version
Aggregated analytics
Usage analytics screened to exclude sensitive narrative/session content; some events may use hashed identifiers
How we use your information
To make Innuro work for you
Generate insights, build your map, remember your story across sessions
To keep you safe
Detect crisis signals, respond appropriately to distress
To make Innuro better
We measure anonymous, aggregate product health (for example, which onboarding steps people reach and complete) to keep Innuro working — this holds no personal content and no identifiers. Everything beyond that essential baseline is improved only with your consent.
To stay in touch
Important account updates and privacy-related notifications
How we keep your data safe
Protected in transit
Hosted storage protections are used; field-level encryption for transcripts and the patterns we derive from them is not yet complete
Access is limited
Authorized operational access is limited and audited where implemented
Audited regularly
Independent security reviews
Redacted diagnostics
Support bundles default to minimal/redacted payloads and must not include transcript or message content
You're in control
You can always:
Who we share data with
We do NOT sell your personal information. Ever.
We only share in these limited cases:
Service providers
Companies that help run Innuro (cloud hosting), bound by strict agreements
Legal requirements
When legally required, or to protect safety
When you ask us to
Like sharing what you discover with a professional
The legal details
Data retention
Completed sessions, including voice transcripts, are retained for up to 90 days by default. Deleting your account or a session removes your personal data sooner — see “After you delete” for the one minimal record we keep.
Age requirement
18+ only. We don't collect info from minors.
Policy changes
We'll notify you by email or in-app before changes take effect.
After you delete
When you delete your account, we erase your personal data. We keep one minimal record — proof that you accepted our Terms and confirmed you're 18+ (a one-way hashed reference, the version you accepted, and the dates) — for as long as the law allows, so we can defend against legal claims. It holds no name, email, or anything you shared in a session.
Questions?
If you have any questions about this Privacy Policy or how we handle your data, please reach out:
Email: privacy@innuro.ai
We actually read these, and we'll respond.