Support
Choose the right support.
Product help, privacy requests, and urgent safety use different channels. Choose the one that matches what you need.
Contact routes
Start here
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Before you email: Do not email reflection text, session transcripts, voice recordings, passwords, payment details, or screenshots that contain sensitive personal information.
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Product and app help
Signing in, your plan, getting started, or something that looks wrong.
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Privacy contact
Export, correction, deletion, and questions about how information is handled.
Where to start
What we can help with
Account and app access
Questions about signing in, your plan, or getting started.
Privacy and data requests
Send export, correction, deletion, and privacy questions to the dedicated privacy address.
Helpful links
Safe report
What to include when you email
- Device type, operating system, and app version when relevant.
- Approximate time the issue happened, including timezone.
- A short description of what you expected and what happened, without reflection or session content.
- An error message or reference ID if one is shown, but not a password.
Product help
Send a safe, specific support request.
Use product support for anything that isn't urgent safety.
For urgent safety, use the crisis resources above rather than email.