Choose the right support.
Product help, privacy requests, and urgent safety use different channels. Choose the one that matches what you need.
Contact routes
Start here
Before you email: Do not email reflection text, session transcripts, voice recordings, passwords, payment details, or screenshots that contain sensitive personal information.
Product and app help
Signing in, an existing tester build, getting started, or something that looks wrong.
Privacy and data requests
Export, correction, deletion, and questions about how information is handled.
What we can help with
Account and app access
Questions about signing in, an existing tester build, or getting started.
Privacy and data requests
Send export, correction, deletion, and privacy questions to the dedicated privacy address.
Something looks wrong
Send a short description of what happened, your device, app version, and approximate time.
Helpful links
What to include when you email
- 01Device type, operating system, and app version when relevant.
- 02Approximate time the issue happened, including timezone.
- 03A short description of what you expected and what happened, without reflection or session content.
- 04An error message or reference ID if one is shown, but not a password.
Send a safe, specific support request.
Tell us what happened, your device, app version, and approximate time—without reflection text or sensitive screenshots.
For urgent safety, use the crisis resources above rather than email.